Hospitality Manager

Job Description

Join our vibrant team as a Hospitality Manager in Durban. Your leadership will guide staff to deliver outstanding service and ensure guests feel welcome. Responsibilities include managing hotel operations, planning events, and fostering a positive work culture, making each guest's stay memorable.

Responsibilities

• Supervise hotel operations, focusing on service quality and efficiency.
• Manage financial aspects including budgets and pricing.
• Strategize marketing plans to increase guest engagement.
• Support employee growth through training and mentorship.
• Address customer inquiries, tailoring experiences to individual needs.
• Enhance operational procedures for better guest satisfaction.
• Ensure regulatory compliance within the hotel.
• Collaborate with vendors to ensure quality supplies and services.

Requirements

Education

• Bachelor's degree in Hospitality Management or Business Administration
• MBA or relevant postgraduate qualification is a plus

Experience

• 5+ years of managerial experience in the hospitality sector

Technical Skills

• Operational Management
• Marketing Strategies

Soft Skills

• Leadership
• Communication

Certifications

• Certified Hospitality Trainer (CHT)
• Hospitality Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Proficiency in property management systems: Experience with software like Opera or similar systems.
• Fluency in additional South African languages: Conversational skills in local dialects will be beneficial.

Benefits

• Generous leave options
• Health insurance coverage
• Training and growth opportunities
• Work-life balance initiatives

Company Culture

• Inclusivity: We celebrate diversity and are committed to an inclusive workplace.
• Empowered Employees: We empower our staff to take initiative and make decisions.
• Sustainability Focus: We are dedicated to sustainable practices within our operations.