Hospitality Manager

Job Description

We are seeking a dynamic Hospitality Manager to lead our team in Johannesburg. This role involves overseeing daily operations, managing guest experiences, and driving marketing initiatives to enhance our brand presence.

Responsibilities

• Manage restaurant and bar operations within the hotel.
• Ensure compliance with licensing regulations and health codes.
• Create a culture of excellence and positivity among staff.
• Utilize guest feedback to refine service offerings.
• Forge partnerships with local vendors for special events.
• Monitor financial performance and implement cost-control measures.
• Lead by example in providing outstanding guest service.
• Attend industry events to promote the hotel and network.
• Develop training programs for ongoing staff development.

Requirements

Education

• Bachelor's degree in Business Administration is acceptable
• Certifications in Hospitality Management preferred

Experience

• 5 years of experience in a hospitality role with management responsibilities

Technical Skills

• Event Coordination
• Financial Acumen

Soft Skills

• Conflict Resolution
• Communication

Certifications

• Hospitality Industry Professional Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Skills in digital marketing: Understanding of online marketing tactics to attract guests.
• Bilingual abilities: Additional language skills are a plus for enhancing guest relations.

Benefits

• Pension scheme with company contributions
• Flexible working hours
• Access to employee training programs
• Work-life balance initiatives

Company Culture

• Innovation in Hospitality: We encourage creative thinking and innovative solutions to enhance guest experiences.
• Positive Work Atmosphere: Our workplace is designed to be engaging and inspiring, fostering a sense of belonging among our employees.
• Community Engagement: We actively participate in community initiatives and encourage our staff to get involved.