Hospitality Manager

Job Description

As the Hospitality Manager at our renowned hotel in Port Elizabeth, you will be responsible for managing operational functions, leading staff, and ensuring guests receive outstanding service throughout their stay.

Responsibilities

• Direct daily operations to maximise efficiency and guest satisfaction.
• Inspire and empower staff through effective leadership.
• Build strong relationships with guests, ensuring they feel valued.
• Oversee financial planning, reporting, and budgeting for the hotel.
• Ensure all health and safety protocols are strictly followed.
• Collaborate with other department heads to ensure cohesive service delivery.
• Manage guest feedback and ensure it is addressed effectively.
• Craft and execute a marketing plan to boost hotel visibility.

Requirements

Education

• Bachelor's degree in Business Administration or Hotel Management
• Master's degree preferred

Experience

• 5+ years of experience in hospitality management

Technical Skills

• Operational Excellence
• Quality Assurance

Soft Skills

• Conflict Resolution
• Time Management

Certifications

• International Hotel Management Certification
• Hospitality and Tourism Management Certification

Languages

• English: Fluent
• isiXhosa: Conversational

Advantageous

• Familiarity with Hotel Management Software: Experience with systems like Opera or similar property management software.
• Previous Experience with Banquet Management: Experience in managing events and banquets is preferred.

Benefits

• Comprehensive health benefits package
• Paid time off and holiday pay
• Discounted rates for family and friends
• Training and professional development
• Performance bonuses based on guest satisfaction

Company Culture

• Growth Mindset: We encourage continuous learning and personal growth for all employees.
• Community Engagement: Engagement with the local community through various initiatives and events.
• Passion for Hospitality: A shared passion for providing exceptional experiences for our guests.