Hotel Manager

Job Description

We are looking for an experienced Hotel Manager to oversee our Port Elizabeth location. The ideal candidate will have a deep understanding of hotel operations and a passion for delivering exceptional guest experiences. As the Hotel Manager, you will lead a dedicated team, ensure high standards of service, and drive the hotel's performance.

Responsibilities

• Direct all hotel operations and ensure the highest levels of guest service.
• Train and develop hotel staff to provide exceptional experiences for guests.
• Prepare and manage budgets to drive profitability.
• Enforce hotel policies and procedures to maintain service excellence.
• Conduct regular inspections of the hotel facilities.
• Collaborate with sales and marketing teams to grow hotel bookings.
• Address guest complaints and feedback, fostering a warm and welcoming environment.
• Oversee event planning and coordination for special functions.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• MBA or relevant qualification is an advantage

Experience

• Minimum of 5 years of experience in hotel management

Technical Skills

• Team Leadership
• Financial Management

Soft Skills

• Excellent Communication
• Problem-solving

Certifications

• Certified Hotel Administrator (CHA)

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with property management systems (PMS): Familiarity with hotel software for reservations and operations.
• Knowledge of digital marketing strategies: Understanding of online marketing techniques to enhance hotel visibility.

Benefits

• Competitive salary package with performance bonuses.
• Medical aid and pension contribution.
• Employee discounts on hotel stays.
• Continuous professional development opportunities.

Company Culture

• Team Spirit: We value collaboration and teamwork to enhance the guest experience.
• Continuous Learning: We encourage our staff to engage in learning opportunities for growth.
• Guest-Centric Approach: Our priority is always the satisfaction and comfort of our guests.