Customer Support Specialist

Job Description

Join us as a Customer Support Specialist where you will play a key role in delivering exceptional service to our clients in Port Elizabeth. The ideal candidate is passionate about helping customers, possesses strong problem-solving skills, and has a knack for communication.

Responsibilities

• Respond to customer queries and provide necessary information.
• Assist in training new team members.
• Utilize customer feedback for product improvement.
• Engage with customers to foster a strong relationship.
• Monitor and report on service level metrics.
• Conduct satisfaction surveys and analyze results.
• Participate in performance improvement initiatives.
• Provide support for customer-related documentation.

Requirements

Education

• Matric or equivalent
• Relevant diploma or higher qualification is advantageous

Experience

• 3+ years of experience in a customer support role, preferably in the tech industry

Technical Skills

• Experience with CRM systems (e.g., Salesforce)
• Troubleshooting skills

Soft Skills

• Strong analytical skills
• Team player

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Bilingual skills: Ability to communicate in multiple languages is an advantage.
• Experience in a fast-paced environment: Ability to thrive in a high-pressure, dynamic setting.

Benefits

• Comprehensive health and wellness programs
• Flexible work hours to balance professional and personal life
• Employee training and development programs
• Team-building activities and events

Company Culture

• Supportive Environment: We foster a working atmosphere that supports personal and professional growth.
• Community Engagement: We believe in giving back to the community and encourage employee participation.
• Open Communication: We value transparency and encourage open dialogue among team members.