Hotel Manager

Job Description

We are seeking an experienced Hotel Manager to oversee operations at our Port Elizabeth location. The ideal candidate will have a proven track record in managing hotel operations, ensuring guest satisfaction and staff performance.

Responsibilities

• Manage the hotel’s budget and forecast future financial performance.
• Lead recruitment efforts to build a talented team.
• Develop and implement operational policies and procedures.
• Review and analyze guest feedback and implement improvements.
• Coordinate events and functions to enhance hotel visibility.
• Foster a positive work environment that encourages teamwork.
• Establish standards for the safety and security of guests and employees.
• Manage relationships with vendors and service providers.

Requirements

Education

• Bachelor's degree in Hotel Management or related field
• Further qualifications in business management preferred

Experience

• 5+ years of experience in a hospitality management role

Technical Skills

• Operations Management
• Sales and Marketing

Soft Skills

• Critical Thinking
• Interpersonal Skills

Certifications

• Hospitality Management Degree
• Food Safety Certification

Languages

• English: Fluent

Advantageous

• Knowledge of local tourism and attractions: Understanding local attractions helps to enhance guest experiences.
• Experience in crisis management: Ability to handle emergencies and critical situations effectively.

Benefits

• Comprehensive health insurance and retirement plans
• Flexible work schedules
• Professional development opportunities
• Discounts and perks across hotel chains

Company Culture

• Diversity and Inclusion: We celebrate diversity in our workforce, fostering an inclusive environment where everyone feels valued.
• Continuous Learning: We invest in our employees’ growth, providing resources for ongoing training and professional development.
• Respect and Integrity: We operate with respect and integrity, building lasting relationships with our guests and each other.