Customer Support Representative

Job Description

We are on the lookout for a dedicated Customer Support Representative to join our Pretoria team. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and a passion for delivering outstanding customer service. This role involves assisting clients with inquiries, resolving issues effectively, and ensuring a smooth customer experience.

Responsibilities

• Engage with customers to provide product recommendations.
• Proactively reach out to clients for follow-ups.
• Assist in implementing customer feedback initiatives.
• Help develop FAQs and knowledge base content.
• Monitor customer satisfaction metrics and suggest improvements.
• Ensure compliance with company policies and customer service standards.

Requirements

Education

• Matriculation or equivalent qualification
• Certificate in Business Management is a plus

Experience

• 3+ years in a customer-focused role

Technical Skills

• Helpdesk software familiarity
• Basic technical knowledge

Soft Skills

• Active listening
• Teamwork

Certifications

• Customer Support Professional Certification
• Service Quality Training Certificate

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with customer feedback systems: Hands-on experience with collecting and utilizing customer feedback.
• Familiarity with customer loyalty programs: Understanding of programs that reward repeat customers.

Benefits

• Comprehensive health benefits
• Opportunities for remote work flexibility
• Supportive team culture and environment
• Annual leave and sick leave

Company Culture

• Growth Mindset: We encourage personal and professional development through continuous learning.
• Dynamic Environment: Our workplace is fast-paced and ever-evolving, requiring adaptability.
• Inclusivity: We believe in fostering a diverse and inclusive work environment.