Help Desk Analyst

Job Description

We are currently seeking a Help Desk Analyst to join our Pretoria team. The successful candidate will provide first-level support to our users, handling a variety of technical issues and queries. Your role will be crucial in maintaining user satisfaction and enhancing operational efficiency.

Responsibilities

• Provide exceptional customer service while addressing user concerns.
• Assist in maintaining IT inventory and documentation.
• Follow up with users to ensure issues are fully resolved.
• Participate in continuous improvement initiatives within the help desk team.
• Support onboarding and training for new users.
• Establish and maintain good relationships with end users and stakeholders.
• Keep abreast of new technologies and trends in IT support.

Requirements

Education

• National Certificate in IT or related field
• Degree in IT or Computer Science is a plus

Experience

• 2+ years of experience in help desk roles

Technical Skills

• Linux
• Troubleshooting

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certification

Languages

• English: Fluent
• isiZulu: Conversational

Advantageous

• Knowledge of cloud services: Experience with cloud-based services like AWS or Azure is an advantage.
• Customer service experience in technology: Experience working in customer support roles within the tech industry.

Benefits

• Comprehensive health benefits
• Annual bonus structure
• Flexible working arrangements
• Career advancement opportunities

Company Culture

• Growth Mindset: We foster a growth mindset in our team, encouraging continuous learning and improvement.
• Respect and Integrity: We pride ourselves on a team culture built on respect, integrity, and ethical practices.
• Fun and Supportive Environment: We make a conscious effort to create a fun and supportive work environment for our employees.