Customer Support Representative

Job Description

As a Customer Support Representative, you will be the frontline of our company, providing outstanding support to our customers. You will handle inquiries, troubleshoot issues, and ensure a high level of customer satisfaction.

Responsibilities

• Act as the first point of contact for customers.
• Investigate and resolve customer complaints promptly.
• Provide clear and concise information to customers.
• Assist customers in navigating online platforms.
• Ensure compliance with company policies and customer service standards.
• Achieve individual and team performance metrics.
• Assist in training new team members as needed.
• Contribute to a positive team environment.

Requirements

Education

• Matric Certificate
• Relevant Tertiary Qualification in Business or Communication preferred

Experience

• 3-5 years of experience in a customer-facing role

Technical Skills

• CRM Software
• Technical Support

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent
• Zulu: Intermediate

Advantageous

• Familiarity with customer service software: Experience with platforms like Zendesk or Freshdesk.
• Ability to work flexible hours: Willingness to work shifts as needed.

Benefits

• Comprehensive medical aid
• Retirement fund contributions
• Career development opportunities
• Employee discounts on services and products

Company Culture

• Inclusivity: We encourage diversity and inclusivity in our workplace, welcoming various perspectives.
• Innovation: We embrace new ideas and encourage our team to push the boundaries of what's possible.
• Recognition: We value and recognize the contributions of our employees, fostering a positive atmosphere.