Customer Support Representative

Job Description

We are seeking a motivated Customer Support Representative to join our team in Port Elizabeth. The ideal candidate will excel in providing exceptional customer service, resolving issues promptly, and fostering a positive experience for our clients.

Responsibilities

• Deliver outstanding customer service and support.
• Handle customer complaints and discrepancies in a professional manner.
• Work closely with product teams to relay customer feedback.
• Engage in continuous learning about new products.
• Assist in the training of new support staff.
• Foster a positive environment that values customer interaction.
• Participate in team meetings and share insights on customer needs.

Requirements

Education

• Matriculation Certificate
• Degree in Business Administration or similar is a plus

Experience

• 2-3 years of experience in customer service or retail

Technical Skills

• Telephone Etiquette
• Time Management

Soft Skills

• Active Listening
• Adaptability

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Bilingual Proficiency: Fluency in English and any local language is advantageous.
• Previous Experience in a Call Center: Experience working in a call center environment is a plus.

Benefits

• Comprehensive medical aid
• Performance bonuses
• Flexible working hours
• Training and development programs

Company Culture

• Innovation: We encourage innovative thinking and embrace new ideas to enhance our services.
• Growth Opportunities: We provide training and growth opportunities for our employees to enhance their skills.
• Inclusivity: We celebrate diversity and promote an inclusive workplace where every voice matters.