Activities Concierge

Job Description

We are searching for a dedicated Activities Concierge to join our vibrant team in Cape Town. This role is perfect for a people-oriented individual who enjoys creating memorable experiences for guests by organizing diverse activities and providing exceptional service.

Responsibilities

• Organise and coordinate engaging activities for resort guests.
• Answer guest inquiries and provide accurate information on resort amenities and nearby attractions.
• Handle bookings and cancellations efficiently, maintaining meticulous records.
• Ensure all activities are entertaining and adhere to safety standards.
• Assist in the development of new activities based on guest interests.
• Collaborate with the marketing team to promote ongoing events and activities.
• Maintain guest feedback logs to identify areas for improvement.
• Work flexible hours to accommodate special events and guest needs.
• Support the Guest Experience team in enhancing overall service quality.

Advantageous

• Multi-language Proficiency: Ability to speak additional languages such as Afrikaans or Xhosa is a plus.
• Experience with Local Vendors: Connections with local service providers can enhance guest experiences.

Benefits

• Enhanced benefits including performance bonuses.
• Access to employee wellness programs.
• Opportunities for professional development and training.
• Team-building activities and events.

Company Culture

• Innovation: We encourage innovative ideas and strategies that elevate our guest offerings.
• Passion for Service: We are passionate about delivering exceptional service and creating lasting memories.
• Inclusivity: We embrace diversity and inclusion, ensuring all team members feel valued.