Client Relations Manager

Job Description

We are seeking a Client Relations Manager to enhance our customer support efforts in Johannesburg. The successful candidate will be pivotal in maintaining and growing client relationships, addressing concerns, and ensuring client satisfaction. The ideal individual is a people person with a passion for helping others and a knack for resolving issues efficiently.

Responsibilities

• Identify and assess client needs for optimal service delivery.
• Develop and maintain detailed client account plans.
• Gather and analyze data to improve service offerings.
• Train and mentor junior team members on client management best practices.
• Facilitate communication between clients and various internal departments.
• Participate in client feedback sessions to inform service enhancements.
• Ensure compliance with company policies during client interactions.

Requirements

Education

• Bachelor's degree in Marketing or relevant field

Experience

• 5+ years of experience in customer-facing roles

Technical Skills

• Project Management Tools
• MS Office Suite

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Familiarity with digital marketing: Understanding of digital marketing principles and their impact on customer experience.
• Proficiency in multiple languages: Ability to communicate in additional languages is a plus.

Benefits

• Comprehensive health benefits including medical aid
• Annual leave and sick leave
• Staff discounts on products and services
• Access to training and workshops

Company Culture

• Innovation: We embrace new ideas and encourage creativity in all aspects of our work.
• Diversity: We celebrate diversity and promote an inclusive workplace for everyone.
• Team Collaboration: We believe that teamwork drives success and encourages collaboration across departments.