IT Support Technician

Job Description

Join our team as an IT Support Technician in Johannesburg, where you'll ensure the smooth operation of IT systems within a dynamic environment. This role is perfect for tech enthusiasts eager to solve problems and assist users with software and hardware issues.

Responsibilities

• Facilitate setup and support for new employee onboarding.
• Manage and resolve service tickets in a timely manner.
• Keep systems updated with security patches and software upgrades.
• Assist in database management, backup, and recovery processes.
• Coordinate with third-party vendors for external support services.
• Actively contribute to team meetings and collaborate on IT initiatives.

Advantageous

• Knowledge of data backup solutions: Experience in implementing and managing data backup solutions.
• Experience with ticketing systems: Familiarity with ticketing systems like Zendesk or Jira for issue tracking.

Benefits

• Health insurance and retirement benefits
• Flexible working hours
• Employee training and growth programs
• Team-building activities and events

Company Culture

• Inclusivity: We embrace diverse perspectives and foster an inclusive workplace.
• Work-Life Balance: We encourage employees to maintain a healthy work-life balance.