Hotel Manager

Job Description

Join our team as a Hotel Manager in Port Elizabeth, where you will oversee daily operations and ensure that guest experiences exceed expectations. You will lead a passionate team, manage staff, and drive sales to optimise financial performance.

Responsibilities

• Lead daily hotel operations and set performance goals for all departments.
• Ensure the hotel complies with local laws, regulations, and safety standards.
• Manage revenue optimisation strategies to enhance profitability.
• Conduct regular inspections of rooms and amenities to ensure quality.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Foster a culture of teamwork and collaboration among staff.
• Monitor market trends and adjust marketing strategies accordingly.
• Establish relationships with suppliers and manage inventory effectively.
• Prepare reports and presentations for upper management.
• Promote sustainability initiatives within hotel operations.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Relevant diploma in hospitality is preferred

Experience

• 5+ years in a managerial role within the hospitality sector

Technical Skills

• Marketing
• Operational Management

Soft Skills

• Adaptability
• Team Leadership

Certifications

• Service Excellence Certification

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Familiarity with local tourism trends: Knowledge of attractions and activities in the region.
• Strong networking skills: Ability to build relationships with local businesses and tourism boards.

Benefits

• Comprehensive medical aid and retirement savings
• Flexible working arrangements
• Support for continuing education
• Free meals during shifts

Company Culture

• Innovation: We embrace new ideas and innovative solutions to enhance guest satisfaction.
• Sustainability: We're committed to eco-friendly practices and reducing our carbon footprint.
• Diversity and Inclusion: We celebrate diversity and create an inclusive workplace for all employees.