Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to join our dynamic team in Cape Town. The ideal candidate will ensure customer queries are resolved promptly while providing exceptional service to our clients.

Responsibilities

• Manage customer cases from receipt through resolution.
• Proactively follow up with customers to ensure issue resolution.
• Prepare reports on support metrics and customer feedback.
• Identify trends in customer inquiries and recommend improvements.
• Maintain knowledge of industry trends and technology advancements.

Requirements

Education

• Certification in Technical Support or related field preferred

Experience

• 3+ years of experience in a technical support position.

Technical Skills

• Desktop Support
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience in Call Center Environment: Previous experience working in a call center environment is beneficial.
• Familiarity with CRM Software: Experience using CRM platforms for tracking and managing customer queries.

Benefits

• Comprehensive medical aid cover
• Annual bonus based on performance
• Access to training and certification programs
• Employee discounts on company products

Company Culture

• Diversity and Inclusion: We embrace diversity and strive to create an inclusive workplace for all.
• Continuous Development: We commit to continuous development, offering regular training and development opportunities.