Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to join our dynamic team in Durban. The ideal candidate will be responsible for providing high-quality technical support to our clients, resolving issues efficiently, and ensuring customer satisfaction. You will work closely with cross-functional teams to enhance the customer experience.

Responsibilities

• Manage and prioritize tickets in line with service level agreements (SLAs).
• Identify patterns in customer issues to help inform product development.
• Stay current with industry trends and best practices in technical support.
• Contribute to continuous service improvement initiatives.
• Mentor junior support staff as needed and share knowledge.
• Perform other duties as assigned by the management team.

Advantageous

• Basic programming knowledge: Familiarity with scripting or programming languages is an advantage.
• ITIL Foundation Certification: A certification in IT service management practices.

Benefits

• Comprehensive health benefits
• Retirement plan contributions
• Flexible hours
• Work from home options

Company Culture

• Inclusivity: We celebrate diversity and ensure that all voices are represented.
• Growth Opportunities: We invest in our team's personal and professional growth.
• Work-Life Balance: We promote a healthy work-life balance for our employees.