Hospitality Manager

Job Description

As a Hospitality Manager based in Johannesburg, you will oversee the marketing strategies and operations to enhance guest experiences. You will lead a team dedicated to providing outstanding service and be responsible for driving marketing campaigns that resonate with our target audience.

Responsibilities

• Drive the marketing strategy to increase market share.
• Oversee the implementation of policies and procedures.
• Engage with guests to provide exceptional service and gather insights.
• Conduct regular team meetings to align on goals.
• Strategize on social media marketing to enhance online presence.
• Work with the finance team to manage departmental budgets.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field

Experience

• 5+ years of experience in hospitality management

Technical Skills

• Leadership Skills
• Marketing Knowledge

Soft Skills

• Customer Service Orientation
• Problem-solving

Certifications

• Certified Hospitality Professional (CHP)

Languages

• English: Fluent

Advantageous

• Experience in digital marketing: Familiarity with online marketing tools and platforms.
• Knowledge of hospitality software systems: Experience with property management systems is a plus.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Opportunities for career advancement
• Flexible working hours

Company Culture

• Team Spirit: We cultivate a supportive environment where teamwork drives success.
• Innovation: We embrace innovative ideas to improve guest experiences.
• Customer Focus: Our core value is delivering exceptional service to our guests.