Hotel Manager

Job Description

As the Hotel Manager in Durban, you will be tasked with improving operational efficiencies, building a strong team, and driving guest satisfaction. Your leadership will be vital to upholding our reputation as a premier destination in the hospitality sector.

Responsibilities

• Lead daily operations with a focus on guest satisfaction.
• Ensure effective training and development of hotel personnel.
• Analyze guest feedback and implement necessary changes.
• Oversee financial activities to ensure adherence to budgets.
• Implement best practices for operational excellence.
• Coordinate staff schedules and manage workloads effectively.
• Assist in the development of promotional plans to boost visibility.
• Conduct regular inspections to uphold hotel standards.
• Cultivate relationships with local businesses for cross-promotions.
• Manage conflict resolution effectively and diplomatically.

Requirements

Education

• Bachelor's degree in Business Administration
• Master's degree in Hospitality or Management preferred

Experience

• Minimum of 5 years in hotel management or operations

Technical Skills

• Operational Management
• Sales and Marketing

Soft Skills

• Team Leadership
• Customer Focus

Certifications

• Certified Hospitality Supervisor (CHS)
• First Aid and CPR Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in events management: Ability to plan and execute events held at the hotel.
• Familiarity with culinary operations: Understanding of food and beverage service standards.

Benefits

• Attractive salary package with bonus incentives
• Comprehensive health and wellness benefits
• Generous paid leave policy
• Discounted rates for staff on accommodation and dining

Company Culture

• Positive Work Environment: We foster a supportive and inclusive workplace for all employees.
• Innovation: We embrace new ideas and innovative solutions to enhance operations.
• Diversity and Opportunity: We celebrate diversity and ensure equal opportunities for all our staff.