Customer Support Representative

Job Description

We are seeking a motivated Customer Support Representative to join our vibrant team in East London. In this role, you will be the first point of contact for our customers, helping them with inquiries and ensuring their needs are met with efficiency and care. If you have a passion for helping people and thrive in a fast-paced environment, we want to hear from you.

Responsibilities

• Support the implementation of customer feedback initiatives.
• Monitor and respond to social media inquiries and comments.
• Assist in the creation of customer support resources and FAQs.
• Work toward achieving performance metrics and KPIs.
• Foster long-term relationships with customers through outstanding service.

Requirements

Education

• Matriculation certificate or relevant diploma
• Degree in Communication or Business Administration is advantageous

Experience

• 3+ years of experience in customer-facing roles

Technical Skills

• Knowledge of company products and services
• Data entry and reporting

Soft Skills

• Adaptability
• Conflict resolution

Certifications

• Service Quality Certification
• Effective Communication Training

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Experience with live chat software: Proficient in using live chat tools for customer support.
• Familiarity with social media customer service: Experience handling inquiries through social media platforms.

Benefits

• Comprehensive medical aid coverage
• Annual leave and paid sick leave
• Employee wellness programs
• Flexible work culture

Company Culture

• Continuous Improvement: We are committed to ongoing training and development to enhance skills.
• Work-Life Balance: We prioritize the health and well-being of our employees, promoting a balanced lifestyle.
• Customer-Centric Focus: Our customers are at the heart of everything we do.