Account Manager

Job Description

We are on the lookout for an Account Manager in Johannesburg to oversee client relationships and ensure exceptional service delivery. The successful candidate will be responsible for managing client accounts, driving satisfaction, and contributing to the overall growth of our business.

Responsibilities

• Build and maintain strong relationships with key clients.
• Ensure clients receive excellent service and support consistently.
• Analyze account data and prepare strategic recommendations.
• Create account development plans and track progress.
• Communicate regularly with clients to understand their needs.
• Lead initiatives to improve client satisfaction and retention.
• Work closely with the sales team to identify new business opportunities.
• Document and communicate client feedback to relevant teams.
• Provide training and guidance to clients on product usage.

Requirements

Education

• Bachelor's degree in Marketing, Business, or related field
• MBA or equivalent experience is an advantage

Experience

• 3+ years in a customer-facing role with account management experience

Technical Skills

• Account Management Software
• Presentation Skills

Soft Skills

• Problem-solving
• Team Leadership

Certifications

• Certified Customer Experience Professional (CCEP)
• Six Sigma Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in a project management role: Skills in overseeing projects and ensuring efficient execution.
• Familiarity with customer feedback tools: Ability to leverage customer feedback for service improvement.

Benefits

• Comprehensive health care options
• Performance-based bonuses
• Remote work opportunities
• Access to training and certification programs

Company Culture

• Innovative Thinking: We encourage creative ideas and innovative solutions to meet our clients' needs.
• Empowerment: We empower our employees to take ownership of their work and drive success.
• Employee Wellbeing: We prioritise the health and wellbeing of our employees through various programs.