Ushers, Lobby Attendants, and Ticket Takers

Job Description

We are seeking enthusiastic Ushers, Lobby Attendants, and Ticket Takers to join our vibrant team at various events in Johannesburg. Your role will be crucial in providing exceptional customer service, ensuring guests have a smooth and enjoyable experience from the moment they arrive.

Responsibilities

• Welcome attendees with a friendly demeanor as they arrive at events.
• Validate tickets and manage entry points efficiently.
• Guide guests to their seats and help them find amenities.
• Maintain a safe environment by monitoring guest behavior.
• Respond to guest questions with clear and helpful information.
• Assist with setup and breakdown of event spaces.
• Work alongside event team members to facilitate smooth operations.
• Provide updates to supervisors regarding guest feedback and concerns.
• Ensure compliance with venue policies and procedures.

Requirements

Education

• High School Diploma or equivalent

Experience

• Previous experience in customer service or event management is a plus.

Technical Skills

• Customer Service
• Ticketing Systems

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• First Aid Certification: Certified in first aid to assist guests in case of emergencies.
• Experience in hospitality environments: Experience working in hotels or restaurants.

Benefits

• Competitive hourly wage
• Flexible working hours
• Opportunities for career advancement
• Employee discounts on events and services

Company Culture

• Team Spirit: We value collaboration and teamwork. Our culture celebrates contributions from every member of the team.
• Guest-Centric Approach: Our focus is always on the guests, ensuring they have the best experience possible.
• Inclusivity: We embrace diversity and strive to create an inclusive environment for all.