Travel Coordinator

Job Description

We are seeking a skilled Travel Coordinator to join our dynamic team in Pretoria. The ideal candidate will be responsible for managing travel arrangements, coordinating logistics, and providing outstanding customer service to our clients.

Responsibilities

• Oversee all travel logistics for clients from booking to completion.
• Ensure travel arrangements align with client preferences and budgets.
• Create and implement operational processes for travel coordination.
• Provide continuous support to clients throughout their travel experience.
• Facilitate travel insurance purchases and inquiries.
• Attend industry events to network and represent the company.
• Develop marketing strategies to attract new clients.
• Assist in training new team members on travel coordination processes.
• Maintain the company's travel management systems and databases.
• Continuously seek ways to improve efficiency and client satisfaction.

Requirements

Education

• Diploma in Travel and Tourism or related field

Experience

• 2+ years of experience in travel management or customer service

Technical Skills

• Online Booking Systems
• Social Media Marketing

Soft Skills

• Problem Solving
• Customer Service Orientation

Certifications

• Certified Travel Associate (CTA)

Languages

• English: Fluent

Advantageous

• Knowledge of South African Tourism Trends: Understanding of local travel trends and popular destinations.
• Experience with Travel Budgeting: Ability to manage and optimize travel budgets effectively.

Benefits

• Comprehensive health insurance coverage
• Employee discounts on travel packages
• Flexible working hours
• Support for continuous learning and development

Company Culture

• Diversity and Inclusion: We celebrate diverse perspectives and actively promote inclusivity within our workplace.
• Continuous Improvement: We are committed to learning and refining our processes for better service delivery.
• Work-life Balance: We prioritize a healthy work-life balance for our staff, enhancing productivity and well-being.