Customer Service Representative

Job Description

As a Customer Service Representative, you will play a vital role in supporting our customers. You will be assisting with inquiries, resolving issues, and ensuring a high level of customer satisfaction. If you’re passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Assist customers in navigating our systems and services.
• Provide feedback on service process efficiency from customer perspectives.
• Work as part of a team to meet service goals and objectives.
• Prepare reports on customer interactions as needed.
• Conduct follow-ups on customer issues to ensure satisfaction.
• Participate in ongoing training and development initiatives.

Requirements

Education

• Matric certificate or equivalent
• Post-Matric qualification in Customer Service or Communications is a plus

Experience

• 2+ years of experience in a customer support or call centre role

Technical Skills

• Microsoft Office Suite
• Helpdesk Software

Soft Skills

• Time Management
• Conflict Resolution

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Knowledge of customer feedback systems: Understanding of ways to gather and implement customer feedback effectively.
• Multi-language skills: Ability to communicate in multiple languages can be an advantage.

Benefits

• 14th cheque and competitive base salary
• Health and wellness programs
• Flexible work schedules and remote work options
• Opportunities for career advancement

Company Culture

• Continuous Improvement: We encourage ongoing learning and personal development for our employees.
• Fun and Engagement: We believe in fostering a fun working environment that keeps employees engaged and motivated.
• Transparent Communication: Open communication is vital; we encourage honest feedback and discussions.