Customer Service Representative

Job Description

We are looking for a motivated Customer Service Representative to work onsite in Johannesburg. Your main responsibilities will include addressing customer questions and concerns, processing orders, and ensuring an excellent customer experience. If you're a great communicator with a positive attitude, we want to hear from you!

Responsibilities

• Assist customers in navigating our online platforms.
• Monitor and respond to customer reviews and feedback on social media.
• Train and mentor new staff as required.
• Adhere to company policies and procedures for customer interactions.
• Support marketing efforts by promoting new products to customers.
• Conduct surveys to gauge customer satisfaction levels.
• Recommend additional products based on customer needs.

Requirements

Education

• Matriculation or equivalent qualification
• Diploma in Customer Service Management

Experience

• 2+ years of customer service in a call center environment

Technical Skills

• CRM Software Proficiency
• Microsoft Office

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Bilingual: Ability to communicate effectively in multiple languages is an advantage.
• Sales skills: Proficiency in upselling and cross-selling products to customers.

Benefits

• Comprehensive health and wellness benefits
• Flexible working arrangements
• Employee discounts and perks
• Training and development programs

Company Culture

• Continuous Improvement: We are committed to learning and improving in all our endeavors.
• Supportive Work Environment: We foster a supportive and nurturing work atmosphere for our employees.
• Community Engagement: We actively participate in community initiatives and encourage employee involvement.