Customer Support Representative

Job Description

Join us as a Customer Support Representative, where you will play a vital role in enhancing customer satisfaction. By providing timely and effective solutions, you will contribute to our commitment to quality service. Your interpersonal skills will be essential in building lasting relationships with our clientele.

Responsibilities

• Handle customer queries across various communication channels.
• Assist with the resolution of complaints and escalations.
• Identify and recommend improvements in service policies.
• Maintain up-to-date product knowledge to assist customers.
• Record and analyze customer feedback for product enhancements.
• Participate in training sessions to enhance skills and knowledge.

Requirements

Education

• Matric certificate required
• Certificate in Customer Relationship Management is a plus

Experience

• 1-3 years of relevant experience in a customer-facing role

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Problem Solving
• Team Player

Languages

• English: Fluent

Advantageous

• Bilingual abilities in Afrikaans: Ability to communicate fluently in both English and Afrikaans is an advantage.
• Previous experience in technical support: Experience resolving technical inquiries is preferred and considered advantageous.

Benefits

• Attractive remuneration package with incentives
• Comprehensive health insurance plans
• Annual leave and public holiday benefits
• Professional development and training opportunities

Company Culture

• Respect and Inclusion: We believe in maintaining a respectful workplace where everyone’s input is valued.
• Innovation: We encourage creative thinking and innovative solutions for customer support challenges.