Customer Success Manager

Job Description

We are seeking a dedicated Customer Success Manager to join our dynamic team in Port Elizabeth. You will be responsible for fostering strong client relationships, ensuring customer satisfaction, and guiding clients to maximize their use of our products and services. This role requires exceptional communication skills and a passion for helping clients succeed.

Responsibilities

• Oversee the customer journey and facilitate successful product adoption.
• Respond promptly to customer queries and resolve issues effectively.
• Conduct customer satisfaction surveys to gather insights.
• Collaborate with sales teams to identify new business opportunities.
• Develop and implement customer retention initiatives.
• Lead customer success workshops and training sessions.
• Monitor account performance and assist in achieving customer goals.

Requirements

Education

• Bachelor's degree in Business Administration or relevant field

Experience

• 5+ years of experience in customer success with a proven track record

Technical Skills

• Data Analysis Tools (e.g., Excel, Google Analytics)
• Presentation Software (e.g., PowerPoint)

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent

Advantageous

• Familiarity with Customer Engagement Tools: Experience with tools that enhance customer interaction and engagement.
• Knowledge of Marketing Strategies: Familiarity with various marketing strategies to help drive customer success.

Benefits

• Health and wellness programs
• Generous leave policy including family leave
• Professional learning and development support
• Remote working flexibility

Company Culture

• Customer-centric Approach: We prioritize our customers' needs and work diligently to meet their expectations.
• Supportive Environment: We provide a supportive work environment that encourages employee well-being.
• Continuous Learning: Employees are encouraged to pursue learning opportunities and professional development.