Customer Support Representative

Job Description

We are on the hunt for a Customer Support Representative in Durban! This role demands excellent communication and problem-solving abilities. You will manage customer interactions, providing support and assistance, all while maintaining a friendly and professional demeanor. If you are proactive and enjoy helping others, this could be the perfect fit!

Responsibilities

• Handle incoming customer inquiries and assist with product or service-related questions.
• Document all interactions with customers in the CRM system.
• Assist in onboarding new customers to ensure smooth transitions.
• Suggest improvements based on customer feedback.
• Participate in training sessions to enhance product knowledge and service skills.

Requirements

Education

• Matriculation Certificate
• Higher Certificate in Business Administration or related field is advantageous

Experience

• 1+ years of experience in customer service or support roles

Technical Skills

• CRM software proficiency
• Microsoft Office Suite

Soft Skills

• Effective communication
• Customer-focused mindset

Languages

• English: Fluent
• isiZulu: Conversational

Advantageous

• Experience in a high-volume customer service environment: Familiarity with handling numerous customer inquiries efficiently.
• Knowledge of SAP or Oracle systems: Experience in using enterprise resource planning software is advantageous.

Benefits

• Competitive salary and performance-based bonuses
• Health and wellness benefits
• Flexible working hours
• Career advancement opportunities

Company Culture

• Team Spirit: We value collaboration and teamwork, believing that together we achieve more.
• Customer Obsession: Our customers are at the heart of everything we do.
• Continuous Improvement: We encourage our staff to seek growth opportunities and embrace change.