Technical Support Specialist

Job Description

We are seeking a skilled Technical Support Specialist with a passion for problem-solving and customer service. In this role, you'll interact with clients to resolve technical issues, assist with software and hardware queries, and provide solutions in a timely manner.

Responsibilities

• Manage customer requests and prioritize urgent issues.
• Conduct follow-ups to ensure issue resolution and customer satisfaction.
• Participate in continuous improvement initiatives within the support team.
• Contribute to team goals by sharing innovative ideas and solutions.
• Participate in training sessions and workshops to enhance your skills.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in technical support

Technical Skills

• Mac OS
• Help Desk Software

Soft Skills

• Empathy
• Analytical Thinking

Certifications

• CompTIA A+

Languages

• English: Fluent

Advantageous

• Previous experience in a call centre environment: Experience working in a fast-paced call centre.
• Bilingual skills: Ability to converse in Afrikaans or Xhosa is a plus.

Benefits

• Flexible working hours
• Training and development programs
• Employee assistance programs
• Team-building activities

Company Culture

• Diversity and Inclusion: Our company values diverse perspectives and backgrounds, fostering an inclusive workplace.
• Continuous Learning: We support continuous professional development and promote ongoing education.
• Work-Life Balance: We prioritize a healthy work-life balance to enhance employee well-being.