Communication Center Operator

Job Description

The Communication Center Operator is responsible for answering incoming calls, directing calls to appropriate personnel, taking messages and providing general information.

Responsibilities

• Engage customers over the phone, providing them with assistance.
• Direct calls appropriately within the organization.
• Document all customer interactions and follow up when necessary.
• Assist with the management of office communications.
• Strive to achieve service excellence in every interaction.

Requirements

Education

• Matric certificate or equivalent

Experience

• At least 1 year experience in a call center or customer service environment.

Technical Skills

• Customer Service Principles Knowledge
• Email and Chat Software Experience

Soft Skills

• Communication
• Interpersonal Skills

Advantageous

• Familiarity with call center operations: Understanding of the workflows and practices in a call center environment.
• Experience in customer-facing roles: Previous roles that involved direct communication with customers are advantageous.

Benefits

• Salary of R8,000 to R12,000 per month, commensurate with skills and experience.
• Access to health, dental, and vision insurance.
• Performance bonuses based on annual reviews.
• Employee wellness and support programs.

Company Culture

• Openness: We promote open channels for communication and feedback.
• Growth Mindset: Encouraging continuous learning and personal development for all employees.