Technical Support Specialist

Job Description

As a Technical Support Specialist, your role will involve direct interaction with clients, providing them with expert support and guidance. You will be pivotal in understanding client needs, troubleshooting issues, and providing solutions. A commitment to exceptional service and continuous improvement will be key to your success in this position.

Responsibilities

• Act as the primary point of contact for technical queries.
• Provide support for various software applications and tools.
• Implement and oversee client installations and training sessions.
• Maintain positive relationships with clients to enhance customer satisfaction.
• Assess and report on common technical issues to management.
• Perform other duties as assigned by the Technical Support Manager.

Requirements

Education

• National Certificate in Information Technology
• Bachelor's degree in Computer Science is a plus

Experience

• 2+ years of experience in a customer support or help desk role

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Problem-Solving Skills
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Knowledge of Linux operating systems: Basic understanding of Linux environments.
• Certification in IT service management: Relevant certifications that add value to the support process.

Benefits

• Comprehensive medical aid plan
• Performance bonuses based on team success
• Continued education support
• Work-life balance initiatives

Company Culture

• Open Communication: We promote open dialogue at all levels of our organization.
• Growth Mindset: Encouraging continuous learning and growth in our employees is vital.
• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive workplace.