Customer Support Representative

Job Description

We are on the lookout for a skilled Customer Support Representative to provide exceptional assistance to our clients in Durban. You will be responsible for addressing customer inquiries, resolving issues, and ensuring high satisfaction levels. If you're passionate about delivering amazing customer experiences and thrive in a fast-paced environment, this role is for you.

Responsibilities

• Manage customer inquiries and provide top-notch support.
• Educate customers on product features and benefits.
• Track customer requests and ensure timely resolution.
• Analyze common customer issues to improve service delivery.
• Collaborate with team members for knowledge sharing.
• Prepare reports on customer interactions and service metrics.
• Assist with ad-hoc customer support projects as needed.
• Strive for continuous improvement in customer service quality.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree is preferred

Experience

• 3+ years in customer service roles, preferably in a tech environment

Technical Skills

• Technical Troubleshooting
• CRM Tools

Soft Skills

• Empathy
• Adaptability

Languages

• English: Fluent
• Zulu: Fluent

Advantageous

• Experience in a fast-paced environment: Proven ability to manage stress and perform under pressure.
• Customer service certifications: Relevant certifications that demonstrate expertise in customer service excellence.

Benefits

• Attractive salary package with bonus structure
• Comprehensive medical aid plans
• Generous leave policy including sick and annual leave
• Training and development programs

Company Culture

• Diversity: We embrace diversity in our workforce and foster an inclusive environment.
• Learning Opportunities: Continuous learning and skill development are integral to our culture.
• Community Engagement: We actively participate in community development initiatives to give back.