Customer Service Representative

Job Description

We are on the lookout for a dedicated Customer Service Representative to join our dynamic team in Bloemfontein. The ideal candidate will excel in providing outstanding customer support, resolving queries efficiently, and creating a positive customer experience. Your role will be pivotal in ensuring our customers feel valued and understood.

Responsibilities

• Handle customer inquiries with patience and empathy.
• Follow up on customer issues to ensure resolution.
• Train new customer service representatives as needed.
• Monitor customer feedback and suggest improvements.
• Work collaboratively across departments to enhance the customer experience.

Requirements

Education

• Matric (Grade 12) or equivalent qualification
• Certified Customer Service Professional (CCSP) is a plus

Experience

• 2+ years of experience in a call center environment

Technical Skills

• CRM software proficiency
• Data entry skills

Soft Skills

• Teamwork
• Time management

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Familiarity with customer service software: Experience with tools and software specifically designed for customer support.
• Previous experience in a fast-paced environment: Working in a bustling customer service setting is desirable.

Benefits

• Comprehensive employee benefits package
• Annual leave and sick leave provisions
• Work-life balance initiatives
• Access to training and upskilling programs

Company Culture

• Respect and Inclusion: We value diversity and respect all individuals for their unique contributions.
• Continuous Improvement: We believe in continuous improvement and encourage feedback to enhance our services.
• Team Spirit: Collaboration and teamwork are at the heart of our success, leading to a positive work atmosphere.