Customer Support Representative

Job Description

Join our dynamic team as a Customer Support Representative in Port Elizabeth. In this role, you will be the first point of contact for our customers, ensuring they receive the best support. Your responsibilities will include answering queries, resolving issues, and building strong customer relationships.

Responsibilities

• Answer incoming customer calls and emails promptly.
• Guide customers through the support process and ensure resolution.
• Record details of customer interactions for tracking purposes.
• Assist in the training of new customer support staff.
• Contribute to team meetings with insights from customer feedback.
• Engage in continuous learning to better support customer needs.

Requirements

Education

• High School diploma or equivalent
• National Diploma in Customer Service is preferred

Experience

• 2+ years in a customer support role

Technical Skills

• Email and Chat Support
• Technical Troubleshooting

Soft Skills

• Empathy and Patience
• Active Listening

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Knowledge of customer service best practices: Understanding of the industry standards for providing excellent customer service.
• Ability to work flexible hours: Willingness to work shifts including weekends if necessary.

Benefits

• Attractive salary package with bonus incentives
• Personal and professional development opportunities
• Medical aid and wellness initiatives
• Work-life balance with flexible hours

Company Culture

• Inclusivity: We celebrate diversity and create an inclusive environment for all employees.
• Continuous Improvement: We believe in constantly seeking ways to improve and grow within our roles.
• Supportive Environment: We foster a supportive workplace where everyone feels valued and heard.