Customer Support Representative

Job Description

As a Customer Support Representative, you will be the first point of contact for our clients, assisting them with their needs and ensuring they receive the best service possible, based in Bloemfontein.

Responsibilities

• Handle customer inquiries and provide effective solutions in a timely manner.
• Enhance customer relationships by delivering exceptional service.
• Assist in resolving escalated customer issues with professionalism.
• Monitor service trends and customer feedback to identify areas for improvement.
• Contribute to building a positive and friendly team environment.
• Maintain thorough knowledge of our product offerings and services to assist customers effectively.

Requirements

Education

• Grade 12 or equivalent
• A qualification in Business Administration is advantageous

Experience

• 2+ years of experience in customer support roles

Technical Skills

• CRM Systems
• Data Entry

Soft Skills

• Empathy
• Team Player

Languages

• English: Fluent
• Sesotho: Basic

Advantageous

• Multilingual abilities: Ability to communicate in multiple languages which will enhance customer interactions.
• Experience in using ticketing systems: Prior experience with ticketing systems for customer support.

Benefits

• Comprehensive employee benefits package including health and wellness.
• Paid time off and flexible working hours.
• Performance-based bonuses and recognitions.
• Training and development programs.

Company Culture

• Open Communication: We promote transparency and communication at all levels.
• Empowerment: We empower our employees to make decisions and take ownership of their work.
• Community Involvement: We believe in giving back to the community and encourage involvement in various initiatives.