Technical Support Specialist

Job Description

As a Technical Support Specialist at Tech Innovations, you will be responsible for diagnosing and resolving technical issues for our clients. The ideal candidate will possess strong troubleshooting skills and a deep understanding of hardware and software systems.

Responsibilities

• Work closely with customers to understand their technical needs and provide solutions.
• Conduct remote troubleshooting and diagnostics.
• Ensure timely resolution of all support tickets and maintain high customer satisfaction.
• Update knowledge base articles with solutions and troubleshooting tips.
• Perform software and hardware installations as needed.
• Ensure compliance with company policies and procedures.

Requirements

Education

• Bachelor's degree in Computer Science or IT preferred

Experience

• 3+ years of technical support experience

Technical Skills

• Operating Systems
• Software Installation

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with CRM systems: Familiarity with customer relationship management tools and software.
• Knowledge of SQL: Basic understanding of SQL for database troubleshooting.

Benefits

• Competitive salary package
• Medical aid and wellness programs
• Paid time off and public holidays
• Opportunities for professional development

Company Culture

• Supportive Environment: We provide a nurturing environment that encourages learning and growth.
• Innovation Focused: We prioritize innovation and support our team in exploring new ideas.
• Diversity and Inclusion: We celebrate diversity and create an inclusive workplace for all.