Hospitality Manager

Job Description

We are seeking a dynamic Hospitality Manager to oversee operations at our Cape Town location. The ideal candidate will have extensive experience in hotel management, a passion for guest service, and the ability to lead a diverse team effectively.

Responsibilities

• Establish and maintain relationships with guests, clients, and vendors.
• Coordinate events, conferences, and hotel functions to meet guest expectations.
• Ensure a safe and clean environment for guests and staff.
• Manage guest complaints efficiently and ensure resolutions are provided.
• Prepare operational reports, conduct regular team meetings, and implement training programs.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Certification in Hospitality Management is highly regarded

Experience

• At least 5 years of experience in hospitality management with proven results.

Technical Skills

• Guest Experience Management
• Event Planning

Soft Skills

• Problem-solving
• Team Building

Certifications

• Hospitality Management Certification
• Advanced Customer Service Training

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Previous experience in a luxury hotel environment: Valuable experience working in a high-end hospitality setting.
• Familiarity with online booking platforms: Experience with managing online reservations to enhance occupancy rates.

Benefits

• Extensive medical aid coverage
• Pension fund contributions
• Career development opportunities
• Flexible working conditions

Company Culture

• Continuous Development: We invest in the professional growth of our employees through training and development programs.
• Sustainability Focus: We prioritize sustainable practices to support our community and environment.
• High Standards: We are committed to maintaining the highest standards of service in everything we do.