Technical Support Engineer

Job Description

We are seeking a Technical Support Engineer to join our Durban team. In this role, you'll provide exemplary technical assistance and support to our customers, troubleshooting and resolving IT issues while ensuring high levels of customer satisfaction.

Responsibilities

• Deliver exceptional customer service while diagnosing technical problems.
• Document troubleshooting processes and resolutions for training materials.
• Work on various IT projects as assigned by the Technical Support Manager.
• Develop and maintain a knowledge base of common issues and solutions.
• Conduct training sessions for clients on product usage.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 1+ year of experience in a customer support role

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with network security practices: Understanding of basic network security and best practices.
• Knowledge of automation tools: Familiarity with tools that improve support efficiencies.

Benefits

• Performance bonuses
• Paid time off and holidays
• Employee discount programs
• Team-building activities

Company Culture

• Growth Mindset: We believe in continuous learning and provide tools for our employees to develop their careers.
• Work-Life Balance: We promote a healthy work-life balance with flexible working arrangements.