Hotel General Manager

Job Description

We are seeking a highly motivated and experienced Hotel General Manager to oversee all aspects of our Cape Town hotel. This includes ensuring exceptional guest experiences, managing hotel operations, and leading our dedicated staff.

Responsibilities

• Ensure overall guest satisfaction and loyalty.
• Manage and enhance hotel marketing initiatives to drive revenue.
• Prepare and present reports on hotel performance to senior management.
• Build community relationships to promote the hotel's presence.
• Implement best practices in operations and team management.
• Foster a positive and inclusive work environment.

Requirements

Education

• Bachelor's degree in Business or related field
• Master's degree in Hospitality Management is a plus

Experience

• 5+ years of management experience in the hospitality industry

Technical Skills

• Customer Relationship Management
• Revenue Management

Soft Skills

• Problem-solving
• Team Building

Certifications

• Certified Hospitality Supervisor (CHS)

Languages

• English: Fluent

Advantageous

• Knowledge of local tourism trends: Understanding of the hospitality market and tourism trends in Cape Town.
• Experience with sustainability practices: Background in implementing eco-friendly practices in hotel operations.

Benefits

• Comprehensive health coverage
• Annual leave and sick leave provisions
• Employee training programs
• Flexible working conditions

Company Culture

• Innovation and Creativity: We encourage innovative ideas and creative solutions to enhance our services.
• Continuous Learning: We invest in our employees' growth through regular training and development.
• Work-life Balance: We support a healthy work-life balance to ensure employee well-being.