Customer Support Representative

Job Description

We are looking for a Customer Support Representative to join our team in Durban. This role is ideal for someone passionate about helping customers and ensuring their satisfaction. You will be responsible for handling inquiries, resolving issues, and providing detailed product information.

Responsibilities

• Assist in the training of new staff members.
• Multi-task and manage time effectively in a busy environment.
• Maintain a positive attitude while interacting with customers.
• Create and update FAQs and support documentation.
• Engage in continuous learning about new products and services.
• Work towards achieving individual and team performance goals.

Requirements

Education

• High school diploma or equivalent
• Certification in Customer Service is a plus

Experience

• 2+ years of experience in a customer-facing role, preferably in support

Technical Skills

• Helpdesk software knowledge
• Basic IT skills

Soft Skills

• Conflict resolution
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in a fast-paced environment: Ability to manage multiple inquiries efficiently while maintaining high service standards.
• Knowledge of product line: Understanding the features and benefits of products being supported will improve assistance accuracy.