Hotel Manager

Job Description

We are seeking an experienced Hotel Manager to oversee daily operations at our luxury hotel in Durban. The ideal candidate will have a proven track record in hospitality management, with a keen eye for detail and a passion for delivering exceptional guest experiences.

Responsibilities

• Direct daily hotel operations ensuring optimal standards of quality and service.
• Monitor guest reviews and feedback to drive improvements.
• Manage hotel budgets and forecasts, ensuring targets are met.
• Develop strategies to enhance guest loyalty.
• Foster strong relationships with guests and staff alike.
• Implement sustainability practices within hotel operations.
• Conduct staff meetings to align team goals.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management preferred

Experience

• 5+ years of experience in hospitality management

Technical Skills

• Event Planning
• Human Resources Management

Soft Skills

• Conflict Resolution
• Communication

Certifications

• Hospitality Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience developing marketing strategies: Ability to create and implement effective marketing plans for hotel promotions.
• Fluent in multiple languages: Fluency in an additional language is advantageous for diverse guest interactions.

Benefits

• Attractive remuneration with annual performance increases
• Health and wellness programs
• Staff discounts on hotel services
• Opportunities for career advancement

Company Culture

• Innovation: We embrace innovative approaches to hospitality that enhance the guest experience.
• Work-Life Balance: We promote a healthy work-life balance for our staff to ensure job satisfaction and personal well-being.
• Professional Growth: We provide continuous learning opportunities to help our staff advance their careers.