Customer Support Representative

Job Description

We are seeking a skilled Construction Manager to lead our construction projects in Durban. This role demands strong leadership and organizational skills to ensure projects are completed on time and within budget. The ideal candidate will have extensive experience in managing construction teams and liaising with contractors and clients.

Responsibilities

• Engage with customers to provide solutions and support.
• Document issues and resolutions in customer support systems.
• Collaborate with other departments to enhance the customer journey.
• Help develop and refine customer service procedures.
• Assist in maintaining product knowledge to effectively support clients.
• Participate in ongoing training and development to stay current on customer service trends.

Requirements

Education

• Matric certificate
• Bachelor's degree in Business or related field is preferred

Experience

• 3-5 years of experience in a customer support position

Technical Skills

• CRM Software
• Microsoft Office Suite

Soft Skills

• Conflict Resolution
• Teamwork

Certifications

• Customer Support Excellence Certification

Languages

• English: Fluent

Advantageous

• Bilingual in English and Afrikaans: Ability to communicate in both English and Afrikaans is an advantage.
• Exposure to sales support: Experience in a role supporting sales efforts can be beneficial.

Benefits

• Comprehensive health benefits
• Retirement savings plan
• Work-from-home flexibility
• Training and development opportunities

Company Culture

• Inclusivity: We embrace diverse backgrounds and perspectives within our team.
• Employee Recognition: Recognizing team members for their hard work and dedication is fundamental to our culture.
• Work-Life Balance: We value the importance of balancing professional and personal commitments.