Customer Support Representative

Job Description

Join us as a Customer Support Representative where your role is to assist customers with their queries, handle complaints effectively, and provide product information. You will play a pivotal role in enhancing customer satisfaction and building long-lasting relationships with clients.

Responsibilities

• Handle incoming calls and inquiries from customers with a courteous and friendly approach.
• Analyze customer needs and tailor responses accordingly.
• Document customer interactions and maintain detailed records.
• Work with the technical support team to resolve complex issues.
• Assist in training new team members on customer service procedures.

Requirements

Education

• Matric certificate or equivalent
• Diploma in Customer Service or related field is a plus

Experience

• 1+ years of experience in customer service or call center environment

Technical Skills

• Microsoft Office Suite
• CRM Software

Soft Skills

• Excellent communication skills
• Empathy and patience

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Zendesk or similar support software: Proficient in using Zendesk for customer support ticketing and tracking.
• Knowledge of customer service best practices: Understanding of effective customer service strategies.

Benefits

• Competitive salary with performance bonuses
• Health insurance benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Team-oriented environment: We believe in working together and supporting one another to achieve common goals.
• Continuous learning: We encourage our employees to grow and develop their skills through ongoing training.
• Customer-centric approach: Our focus is always on delivering the best experience for our customers.