Technical Support Engineer

Job Description

We are actively seeking a Technical Support Engineer to join our Port Elizabeth team. The ideal candidate will be a vital part of our support operations, assisting clients by resolving technical issues and ensuring seamless system functionality. Your expertise will directly contribute to enhancing customer satisfaction and operational efficiency.

Responsibilities

• Manage incoming support requests and prioritize effectively.
• Thoroughly document problems and solutions for future reference.
• Collaborate with developers to resolve technical issues quickly.
• Engage with stakeholders to ensure a comprehensive understanding of support issues.
• Create FAQs and knowledge base articles for self-service support.
• Mentor junior support staff for professional development.
• Participate in ongoing training to enhance technical skills.
• Evaluate customer feedback to improve support processes.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in technical support or IT helpdesk

Technical Skills

• Technical Writing
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with remote desktop applications: Experience in providing support through remote desktop tools.
• Knowledge of database management: Understanding basic database concepts and support.

Benefits

• Attractive salary with performance bonuses
• Flexible working hours and remote work options
• Training and development opportunities
• Employee engagement activities

Company Culture

• Inclusivity: We foster an inclusive environment where everyone is valued and respected.
• Customer Focus: Our commitment to our customers drives everything we do.
• Accountability: We take responsibility for our actions and outcomes.