Customer Service Representative

Job Description

Are you a people person? We want you on our team as a Customer Service Representative in Durban. This role is vital for maintaining our company’s reputation and ensuring that our clients receive exceptional support. Bring your communication skills and customer-first attitude to our dynamic team!

Responsibilities

• Responding to customer queries through different communication channels.
• Providing detailed information about products and services.
• Identifying and resolving customer issues in a timely manner.
• Documenting all interactions for quality and training purposes.
• Working closely with the logistics team to ensure customer satisfaction.
• Participating in team meetings to discuss customer feedback.
• Fostering a positive relationship with all customers.
• Contributing ideas for improving the customer service process.

Requirements

Education

• Matriculation or equivalent
• Diploma in Customer Service Management is preferred

Experience

• 2-3 years of experience in customer support roles

Technical Skills

• Microsoft Office Suite
• CRM Software

Soft Skills

• Active Listening
• Adaptability

Languages

• English: Fluent
• Afrikaans: Conversational

Benefits

• Competitive salary and performance bonuses
• Medical aid and retirement benefits
• Paid time off and holidays
• Opportunities for advancement within the company

Company Culture

• Customer-Centric Focus: We prioritize our customers' needs and strive to exceed their expectations.
• Team Collaboration: Our team works together, sharing knowledge and support to enhance customer service.
• Innovation and Improvement: We encourage innovative thinking and continuous improvement in our processes.