Hotel Manager

Job Description

Join our dynamic team as a Hotel Manager in Port Elizabeth! You’ll lead hotel operations, manage staff, and ensure that every guest has a memorable experience. This role requires a blend of leadership, organizational skills, and a passion for hospitality.

Responsibilities

• Supervise hotel staff and ensure excellent service delivery.
• Engage with guests to enhance their experience and gather feedback.
• Plan and coordinate hotel operations for peak periods.
• Analyze financial reports and implement cost-saving measures.
• Maintain property standards and ensure cleanliness and safety.
• Coordinate with suppliers and service providers.
• Work with the management team to develop strategic plans.
• Promote a culture of hospitality and excellence among staff.

Requirements

Education

• Bachelor's degree in Business Administration or Hospitality Management
• Master's degree preferred

Experience

• 5+ years of management experience in a hotel environment

Technical Skills

• Service Quality Management
• Sales and Marketing

Soft Skills

• Leadership
• Communication

Certifications

• Hospitality Sales and Marketing Certification
• Safety and Risk Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of local tourism trends: Understanding of the local market trends and customer preferences.
• Multilingual skills: Ability to communicate in multiple languages is advantageous.

Benefits

• Attractive salary and bonus scheme
• Comprehensive health insurance
• Flexible working hours
• Career growth opportunities and training

Company Culture

• Innovation: We encourage innovative thinking and new ideas to enhance our services.
• Diversity and Inclusion: We embrace diversity and strive for an inclusive workplace.
• Work-life Balance: We support a healthy work-life balance for all employees.