Restaurant Manager

Job Description

We are seeking a passionate and experienced Restaurant Manager to lead our busy establishment in Port Elizabeth. In this role, you will oversee daily operations, manage the team, and ensure a top-notch dining experience for our customers.

Responsibilities

• Lead the front-of-house operations while ensuring exceptional customer service.
• Schedule shifts and manage team dynamics to optimise performance.
• Develop marketing strategies to increase foot traffic and sales.
• Conduct regular training sessions for staff on service and menu items.
• Ensure compliance with liquor licensing laws and food safety regulations.
• Prepare reports on restaurant performance and propose improvements.
• Foster a culture of teamwork, accountability, and respect among staff.
• Manage budgets, financial projections, and assist in achieving financial goals.
• Handle customer complaints and feedback with utmost care and professionalism.

Requirements

Education

• Higher Education qualification in Restaurant Management or related field

Experience

• 5+ years in a managerial role within a busy restaurant environment

Technical Skills

• Event Management
• Menu Development

Soft Skills

• Conflict Resolution
• Time Management

Certifications

• Management Training Program

Languages

• English: Fluent

Advantageous

• Knowledge of Local Cuisine: Familiarity with local culinary trends and preferences.
• Experience with Social Media Marketing: Ability to promote the restaurant through social media platforms.

Benefits

• Competitive salary with performance bonuses
• Health and wellness programs
• Employee meal discounts
• Opportunities for professional development

Company Culture

• Team Spirit: We believe in teamwork and fostering a supportive environment.
• Customer Focus: Putting our customers at the heart of everything we do is our priority.
• Innovation: We encourage new ideas and creative solutions to enhance our service.