Customer Service Representative

Job Description

We are seeking a skilled Legal Advisor to join our Durban office. The successful candidate will provide expert legal guidance on a variety of issues including corporate law, compliance, and contractual matters. This role requires a strong analytical mindset and the ability to navigate complex legal landscapes.

Responsibilities

• Assist customers with service-related queries and follow up.
• Analyze customer feedback to identify areas for improvement.
• Maintain a high level of professionalism and empathy.
• Create detailed reports on issues and resolutions.
• Conduct surveys to gather customer satisfaction data.
• Train new staff in customer service procedures.
• Manage time effectively to handle high call volumes.

Requirements

Education

• Matriculation certificate
• Diploma in Customer Support is a plus

Experience

• 2-4 years in a customer service role preferred

Technical Skills

• CRM Software Experience
• Computer Skills

Soft Skills

• Empathy
• Teamwork

Certifications

• Advanced Customer Service Certification
• Conflict Resolution Training

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with e-commerce platforms: Experience in providing customer service for online businesses.
• Bilingual abilities: Ability to communicate in both Afrikaans and English is a plus.

Benefits

• Attractive salary package
• Comprehensive health and wellness programs
• Flexible working hours
• Employee discounts and perks

Company Culture

• Innovation and Creativity: We foster an environment where new ideas can flourish.
• Work-Life Balance: We support our employees in achieving a healthy work-life balance.
• Customer Focus: Our primary goal is to provide exceptional service to our customers.