Customer Support Agent

Job Description

We are seeking a Customer Support Agent to join our dedicated team in Johannesburg. The ideal candidate is passionate about helping customers and excels in problem-solving. You will handle inquiries, resolve issues, and maintain service quality to ensure customer satisfaction.

Responsibilities

• Engage proactively with customers to enhance their experience.
• Provide technical support and guidance when necessary.
• Manage a high volume of customer inquiries with professionalism.
• Ensure follow-ups with customers until their issues are resolved.
• Assist in developing training materials for new team members.
• Contribute ideas to improve customer support processes.
• Monitor and report on service level agreements.
• Maintain a positive attitude even in challenging situations.

Requirements

Education

• Matric Certificate required
• Diploma or degree in a related field preferred

Experience

• 2+ years in a customer service environment preferred

Technical Skills

• CRM Systems
• Data Entry

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in handling social media inquiries: Comfortable with responding to customer queries through social media platforms.
• Knowledge of e-commerce operations: Understanding how e-commerce systems operate will be advantageous.

Benefits

• Comprehensive health insurance
• Performance bonuses based on customer satisfaction metrics
• Flexibility in working hours
• Continuous training and development opportunities

Company Culture

• Innovative spirit: We encourage out-of-the-box thinking to improve customer experiences.
• Inclusive workplace: We celebrate diversity and inclusiveness, ensuring all voices are heard.
• Work-life balance: We believe in maintaining a healthy work-life balance for all employees.