Hospitality Manager

Job Description

We are seeking a Hospitality Manager to lead our team in Durban. This role demands a strong leader with a passion for delivering outstanding guest service while managing daily hotel operations. Ideal candidates will have a proven track record in hospitality management, with a knack for enhancing guest experiences.

Responsibilities

• Lead the hotel team in delivering top-notch customer service.
• Ensure all hotel activities comply with regulations and policies.
• Manage room bookings and guest services efficiently.
• Analyze financial reports to improve profitability.
• Address guest complaints and implement improvements based on feedback.
• Organize staff training sessions and performance evaluations.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is a plus

Experience

• 3-5 years of experience in hotel management

Technical Skills

• Customer Service
• Financial Management

Soft Skills

• Leadership
• Communication

Certifications

• Certified Hospitality Supervisor
• First Aid Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with property management systems: Familiarity with hotel management software and property management systems.
• Multilingual skills: Ability to communicate in multiple languages is an advantage.

Benefits

• Competitive salary and performance-based bonuses
• Health and wellness benefits
• Opportunities for career advancement
• Discounted hotel stays across the chain

Company Culture

• Team Spirit: We promote teamwork and camaraderie among our staff to create a positive working environment.
• Continuous Improvement: We believe in ongoing training and development for our employees to keep up with industry trends.
• Guest-Centric Approach: Our focus is always on exceeding guest expectations and delivering memorable stays.