Hospitality Manager

We are seeking a Hospitality Manager to lead our team in Durban. This role demands a strong leader with a passion for delivering outstanding guest service while managing daily hotel operations. Ideal candidates will have a proven track record in hospitality management, with a knack for enhancing guest experiences.

Category: Hospitality and Tourism - Hotel Management
Full Time

• R300,000 - R450,000 / Year
• R25000 - R37500 / Month

Closing Date: 2025-08-05
Location: Durban

• Lead the hotel team in delivering top-notch customer service.
• Ensure all hotel activities comply with regulations and policies.
• Manage room bookings and guest services efficiently.
• Analyze financial reports to improve profitability.
• Address guest complaints and implement improvements based on feedback.
• Organize staff training sessions and performance evaluations.

• Bachelor's degree in Hospitality Management or related field
• Master's degree is a plus
• Customer Service Exceptional ability to manage guest relations and resolve complaints effectively.
• Financial Management Strong skills in budgeting, forecasting, and financial reporting.
• Leadership Proven leadership skills with experience in team management.
• Communication Excellent verbal and written communication skills.
• Certified Hospitality Supervisor
• First Aid Certification
• English (Fluent)
• Afrikaans (Conversational)

• Experience with property management systems: Familiarity with hotel management software and property management systems.
• Multilingual skills: Ability to communicate in multiple languages is an advantage.

• Competitive salary and performance-based bonuses
• Health and wellness benefits
• Opportunities for career advancement
• Discounted hotel stays across the chain

• Team Spirit: We promote teamwork and camaraderie among our staff to create a positive working environment.
• Continuous Improvement: We believe in ongoing training and development for our employees to keep up with industry trends.
• Guest-Centric Approach: Our focus is always on exceeding guest expectations and delivering memorable stays.

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