Technical Support Engineer

Job Description

As a Social Worker in Port Elizabeth, you will play a vital role in supporting individuals and families through challenging situations. Your responsibilities will include assessing client needs, developing intervention plans, and connecting clients with necessary resources. This position is perfect for someone passionate about advocating for social justice and community well-being.

Responsibilities

• Handle incoming support requests and provide timely solutions.
• Develop and maintain strong client relationships through effective communication.
• Escalate unresolved issues to senior technical staff when necessary.
• Contribute to user manuals and support materials to enhance user experience.
• Monitor system performance and suggest enhancements.
• Work collaboratively with teams to resolve complex issues.
• Participate in projects that aim to enhance service delivery.
• Ensure compliance with company policies and procedures.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology

Experience

• 5+ years of experience in providing technical support

Technical Skills

• Customer Relationship Management Software
• Database Management

Soft Skills

• Analytical Skills
• Time Management

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding of security protocols and measures.
• Familiarity with helpdesk software: Experience with ticketing systems such as Zendesk or Jira.

Benefits

• Comprehensive health benefits package
• Retirement savings plan with matching contributions
• Training and development programs
• Work-life balance initiatives

Company Culture

• Learning Opportunities: Employees are encouraged to further their education and skills development.
• Supportive Atmosphere: We provide support and resources for our staff to succeed in their roles.
• Community Engagement: We actively participate in community service and outreach programs.